Frequently Asked Questions – Zomato Delivery Partner
Get fast answers about the Zomato Delivery Partner program: joining, payments, support, insurance, onboarding, and more.
1. How can I become a Zomato Delivery Partner?
Register through the Zomato Delivery Partner app or website. Provide your personal details, Aadhaar card, PAN card, and bank details. Complete any required onboarding steps at a Zomato Delivery Partner Center.
2. What documents do I need to join?
Aadhaar card, PAN card, bank account details. For fast onboarding and proper training, visit a Zomato Delivery Partner Center.
3. Is my own bike required?
No. If you don’t have a bike, you can rent one from companies like Yulu, VoltUp, or Bhar and start riding and earning with Zomato.
4. How much can I earn as a delivery partner?
Earn ₹30,000–₹50,000 per month (full-time) or ₹10,000–₹20,000 (part-time) as a Zomato Delivery Partner based on your working hours and incentives.
5. What are my working hours?
Your work schedule is flexible — choose shifts based on your availability. Peak hours (lunch and dinner) offer higher earnings due to demand and incentives.
6. How and when do I get paid?
Payments are credited to your bank account every Monday.
7. Are there any joining fees?
The one-time joining fee for Zomato is ₹900, or ₹1,800 if paid in installments.
8. Do I need a driving license?
Yes — a valid driving license is needed for motorbike/scooter delivery. If you don’t have a license, you can still rent and ride an electric bike for Zomato deliveries.
9. Does Zomato provide insurance?
Yes, Zomato provides each delivery partner with ₹1 lakh medical insurance and ₹10 lakh accidental life insurance with a simple claim process.
10. How do I track my orders?
View all orders and instructions in the Zomato Delivery Partner App. Use the "Orders" or "Active" section to see and navigate to pickups and drop-offs.
11. How can I contact Zomato Delivery Partner support?
Open the Zomato Delivery Partner app → Profile → Help, then choose Chat or Call Support.
You can also fill out the support form on the website.
For onboarding or account queries, visit a Zomato Delivery Partner Center or email deliverypartners@zomato.com.
12. Where can I find my FE ID or Partner ID?
Your FE ID (Fleet Executive ID) or Partner ID can be found in the Partner app, under Profile or Account.
13. How are incentives and bonuses calculated?
Incentives depend on completed deliveries, peak hour bonuses, completion rates, festivals, and campaigns. See the Incentives section in the app for offers and terms.
14. What should I do if I have an accident on duty?
Prioritize safety and medical attention. Report immediately via the Zomato Delivery Partner app's Help section or emergency support. Follow claim steps and keep police/medical documents handy.
15. How do I update my bank details?
Update your bank details through the app or by raising a support ticket. For instant help, visit the Zomato Delivery Partner Center.
16. What happens if my account is suspended?
Your account may be suspended for breaking rules, low ratings, undelivered food, or excessive cancellations. Check the app for the reason. To resolve, contact support or visit the Partner Center for quick help.
17. Can I use someone else’s phone for deliveries?
No, this is not recommended. Repeated phone changes can cause your ID to be blocked or terminated.
18. Are uniforms or badges mandatory?
Zomato uniforms are currently optional — you can work in regular clothes.
19. How can I change my vehicle or RC details?
Update your vehicle/RC details in the app or by submitting a form on the website. Upload the new RC, insurance, and license for verification.
20. How long does onboarding usually take?
Onboarding typically takes just 15 minutes if documents are correct.
Still have a question? Visit your nearest Zomato Delivery Partner Center for in-person assistance.